What is your return policy?

We are not happy unless you are. Our goal is to make returns hassle-free so you can buy with complete confidence. Your purchases at TOMS.gr can be returned up to 14 days from the date you received it. In order to accept your return, please ensure that the product has not been worn and is in its original packaging with original tags and in resaleable condition.

To proceed with your return, you will need to print and then fill out the Return Form which is located at the bottom of our page. Then pack your parcel well and contact our Customer Service Department so that they can inform the courier company accordingly, either to pick up from your location or to deliver it to a courier's store.

If you need further assistance, please contact our customer support.

If you choose a different courier company, you are responsible for the shipping costs.

What about my refund?

Once we've received and processed your return, you will receive an informational email. The refund will proceed in the same way you chose to pay for your order, within 5 business days.

Payment Method	Days for refund
Cards (Credit/Debit/Virtual)	Up to 5 business days
IRIS	Up to 5 business days
PayPal	Up to 5 business days
Bank Transfer	Up to 5 business days with bank transfer
Cash on Delivery	Up to 5 business days with bank transfer
Giftcard	Up to 5 business days with new credit voucher

The days for the refund start counting from the day we receive your return.

Note that the delivery time of your order may increase during periods of high traffic (official sales period, Black Friday) or for reasons of force majeure.

Do you offer exchanges?

At this time, we do not offer direct exchanges. However, if you change your mind within 14 days, you can return the products for a refund and place a new order for the items you prefer.

How do I return a gift I received?

Contact us in order to issue a credit voucher with the amount of your return to make a new order or make a refund in the purchaser. 

Does TOMS® offer free shipping on returns?

• We cover the return costs if you use the courier company we work with.
• You have one free return for every order.
• In case you overcome you will be charged for the return costs.
• In any other courier company you choose, we do not undertake the costs of returning your order.
• Returns from Cyprus have an additional charge of 10€.

Courier Companies that we cooperate.	Country	Network
Easy Mail	Greece, Cyprus	EasyMail Network
Speedex	Greece	Speedex Network
Box Now	Greece	Return with Box Now

What happens to the give if I return my TOMS product?

Because TOMS® giving fund is based on annual net profits, returned products do not contribute to the fund overall.